We've provided a list of answers to common questions but if you have any further questions don't be afraid to drop us a line at firstname.lastname@example.org
Absolutely! Unlike aluminium and plastic bottles, the stainless steel we use to produce our reusable cups is naturally uncoated and ideal for holding and maintaining all types of liquids. Aluminium is not suitable for contact with food and drink (especially hot and acid ones), as it is highly toxic. Our products are made of 100% high quality 18/8 stainless steel and are BPA free.
No. All iglu products are made of stainless steel and are not safe to put in the microwave.
For all of our coloured cups, washing in the dishwasher is not recommended to avoid damaging or discolouring the paint. We recommend hand washing your iglu.
Your iglu Food Pot however is safe to put in the top shelf of your dishwasher.
iglu products should be cleaned regularly—we recommend washing your iglu cups and bottles with warm water and soap after every use and drying and storing it with the top off.
iglu cups and bottles are NOT dishwasher safe!
Running an iglu through the dishwasher can cause paint to fade and the vacuum seal to become ineffective.
After washing your iglu, we recommend that you dry your beverage container by airing it out upside down and storing it with the lid off. This will help keep your Iglu looking and smelling fresh
iglu lids are dishwasher safe (top shelf) or can be hand washed.
We refer to our coffee cups as being splash proof or spill proof. They generally offer good protection from spills and can be turned upside without water escaping.
Our 12oz coffee cup has a vacuum lid which can be susceptible to pressure build up (see our helpful tips for further information).
Our 16oz and 20oz coffee cups, aswell as our 350ml and 500ml bottles have screw lids for added protection.
As a first step, we always recommend testing your iglu with cold water over your kitchen sink to make sure everything is working as it should for added peace of mind.
Our products are thoughtfully designed in the United Kingdom and responsibly made in China.
To the best of our knowledge China is the leading authority of vacuum technology. Whilst other countries have the ability to make single walled steel products, it's the double walled/vacuum technology where China currently leads the way.
iglu offers a one-year limited warranty on all products purchased from igluinc.com and authorized retailers with proof of purchase. This warranty covers any manufacturer defects, such as thermal performance issues.
If you run into any issues, please send us an email to email@example.com with proof of purchase, brief description of the issue and a video or pictures of your product which may help.
Shop as you usually would adding iglu’s to your cart and once you’re happy you’ve picked out your favourite iglus proceed to the checkout page.
Depending on the device you’re using and the size of its screen (i.e., mobile or laptop) the gift card section will appear at different stages.
On smaller screens (like your mobile) you’ll need to fill in your shipping details first and click “continue to shipping” from here you’ll see the section where you can add your gift card code. Enter your code and click the “apply” button and it will automatically apply the gift card for you.
On larger screens (like your laptop) the checkout stage will typically split into a dual screen, and you’ll be able to see the gift card section on the right-hand side. Enter your code and click the “apply” button and it will automatically apply the gift card for you.
From here complete the checkout process as you normally would.
If you’re still unsure, please pop an email through to us at firstname.lastname@example.org