Shipping

 

We dispatch your iglus 6 days a weeks (Monday to Saturday) with Royal Mail being our shipping partner of choice. We offer both 2 day and next working day options at checkout. Note working days are Monday to Friday. To find out when your iglu leaves us and is in the hands of Royal Mail please check out the table below:

 

Monday to Friday (except bank holidays)

 

 

All orders received before 3pm ship the same day.

 

Saturday

 

 

All orders received before 10am ship the same day. Orders after 10am will ship the next working day.

 

Sunday

 

All orders received on Sunday are shipped the next working day.

 

 

Once shipped you will receive an email from us with your tracking number (unless you’ve chosen not to provide your email). The tracking link will be live immediately but typically Royal Mail won’t have an update for you until it has checked into one of their depots.

Orders under £10 (accessories) are sent using standard Royal Mail services and therefore will not have a tracking number.

If you’ve left it super late to buy a gift for a loved one you can always check out Amazon UK (the link will take you directly to the iglu store on amazon) who may be able to offer a speedier service. We’d love for you to purchase your iglu here but we completely understand those last minute purchases.

In times of force majeure, we may ship with another courier in an effort to improve the shipping time. Your shipping confirmation email will confirm who we have shipped with in these times. Please note iglu do not guarantee the shipping times of couriers (please review the couriers’ terms and conditions available on their websites) but will try to assist you if the lead time is far in excess of what is expected. For up-to-date news on potential delays please review Royal Mails (or other couriers) website.

Purchasing In Europe Outside the UK:

Please note it may be more cost effective for you to purchase your iglu through Amazon UK due to tax updates following Brexit. If you’re purchasing from our website outside of the UK your countries tax is in addition to the price shown on our website (i.e. it will be requested by the courier prior to delivery) whereas if you purchase on Amazon they calculate and collect this tax at purchase. Visit the iglu Amazon UK store here.