Shipping

We dispatch your iglus 6 days a week (Monday to Saturday) with Royal Mail, Evri and Amazon distribution being our shipping partners of choice. We offer both 2 day and next working day options at checkout. Note working days are Monday to Friday. To find out when your iglu leaves us and is in the hands of our couriers please check out the table below:

Once shipped you will receive an email from us with your tracking number (unless you’ve chosen not to provide your email). The tracking link will be live immediately but typically couriers won’t have an update for you until it has checked into one of their depots. 

Orders under £10 (accessories) are sent using standard services and therefore may not have a tracking number.

If you’ve left it super late to buy a gift for a loved one you can always check out Amazon UK (the link will take you directly to the iglu store on amazon) who may be able to offer a speedier service. We’d love for you to purchase your iglu here but we completely understand those last minute purchases.

In times of force majeure, we may ship with another courier in an effort to improve the shipping time. Your shipping confirmation email will confirm who we have shipped with in these times. Please note iglu do not guarantee the shipping times of couriers (please review the couriers’ terms and conditions available on their websites) but will try to assist you if the lead time is far in excess of what is expected. For up-to-date news on potential delays please review Royal Mails (or other couriers) website.

Purchasing In Europe Outside the UK:

Please note it may be more cost effective for you to purchase your iglu through Amazon UK due to tax updates following Brexit. If you’re purchasing from our website outside of the UK your countries tax is in addition to the price shown on our website (i.e. it will be requested by the courier prior to delivery) whereas if you purchase on Amazon they calculate and collect this tax at purchase. Visit the iglu Amazon UK store here.